Startups Directory

Dialpad is an AI-powered cloud communications platform combining unified business phone systems, video meetings, contact center capabilities, and sales tools with real-time transcription and sentiment analysis. Founded by Google Voice veterans, it serves over 7,000 customers including Netflix, T-Mobile, and Uber with $200M+ ARR. The platform uses proprietary Voice Intelligence (VI) technology to transform raw conversations into actionable insights through speech recognition, NLP, and machine learning.

Observe.AI is an AI-powered conversation intelligence platform for contact centers that analyzes customer interactions in real-time and post-interaction to improve agent performance, operational efficiency, and customer experience. The platform combines real-time agent assistance, automated quality assurance, AI-powered agents, and summarization capabilities to help enterprises transform conversations into business outcomes. Trusted by 350+ global enterprises including SoFi, DoorDash, Uber, and Prudential, Observe.AI enables contact centers to handle high-volume calls, reduce after-call work, and maintain compliance while delivering measurable ROI.