ControlUp
ControlUp helps IT teams monitor and autonomously fix endpoint and VDI performance issues.
ControlUp ONE is an Autonomous Endpoint Management (AEM) platform that unifies digital employee experience (DEX) monitoring, remediation, and AI-powered support across virtual desktops, physical endpoints, and cloud environments. It provides IT teams real-time visibility into performance metrics, user sessions, and applications with proactive troubleshooting and no-code automation capabilities. The platform serves large enterprises managing complex hybrid IT environments, with customers including four of the top five U.S. health insurance companies and over 50 Fortune 100 companies. ControlUp differentiates through specialized VDI endpoint monitoring, script-based automation, and autonomous remediation workflows powered by agentic AI.
Problem solved
IT teams lack real-time visibility into endpoint and virtual desktop performance, leading to prolonged user downtime, reactive troubleshooting cycles, and inability to proactively identify and remediate infrastructure issues.
Target customer
Enterprise IT operations teams managing 500+ endpoints across VDI, cloud, and hybrid environments. Primary verticals: healthcare, insurance, telecommunications, financial services, and large distributed organizations.
Founders
A
Asaf Ganot
Executive Chairman & CEO of ControlUp LABS
Co-founded Smart-X Software Solutions; pioneered the Digital Employee Experience (DEX) market category over a decade ago and led ControlUp as CEO before transitioning to Executive Chairman in August 2023.
Y
Yoni Avital
Co-Founder & Chief Evangelist
Recognized expert in end-user computing and virtualization with 15+ years of experience across VMware, Microsoft, and Citrix technologies; led hundreds of large-scale DEX projects globally.
A
Amir Harel
Co-Founder
Co-founder of ControlUp with expertise in endpoint management and infrastructure optimization.
Funding history
Series A
$3.2M
August 2014
Led by Jerusalem Venture Partners (JVP)
Series C
$27M
November 2020
Led by Jerusalem Venture Partners (JVP)
· K1 Investment Management
Series D
$100M
November 2021
Led by Jerusalem Venture Partners (JVP)
· K1 Investment Management
Total raised:
$140.2M
Pricing
Subscription-based pricing model determined by number of monitored devices or users, with multiple tiers offering varying levels of monitoring, support, and feature access. Specific pricing not publicly disclosed.
Notable customers
Four of top five U.S. health insurance companies, five of top eight U.S. healthcare companies, four of top six global telecom carriers, over 50 Fortune 100 companies, 1,500+ total customers including Tehama, CIO Solutions, and healthcare systems with 35,000+ employees.
Integrations
Citrix Cloud, IGEL Ready program, Android tablets and mobile devices (via B2M Solutions partnership), VMware, Microsoft, various IT systems for autonomous workflow triggers
Website
Competitors
Nexthink
Broader DEX platform with strong endpoint analytics but less specialized in VDI and scripted automation capabilities.
eG Innovations
Focuses on application performance monitoring across hybrid cloud with less emphasis on autonomous remediation and AI-driven workflow automation.
SolarWinds
Comprehensive infrastructure monitoring suite but less specialized in endpoint DEX and autonomous management for VDI environments.
Zenoss
General-purpose monitoring platform lacking ControlUp's specialized endpoint and VDI focus and autonomous remediation capabilities.
Datadog
Cloud infrastructure and application monitoring leader with less focus on traditional endpoint and VDI management use cases.
Why this matters: ControlUp is a category leader in Digital Employee Experience Management, recognized as a 2024 Gartner Magic Quadrant leader and 2025 Customers' Choice. The company's 2024 growth metrics (30% ARR expansion, 629% sales pipeline increase) and recent Unipath acquisition demonstrate strong market momentum and strategic focus on autonomous AI-driven IT operations at scale.
Best for: Large enterprises managing hybrid IT environments with significant VDI and remote workforce deployments who need autonomous monitoring and remediation to reduce IT overhead and improve user experience.
Use cases
Proactive VDI Performance Management
Healthcare organizations monitor thousands of virtual desktops in real-time, automatically detecting performance degradation in user sessions and applications. ControlUp's autonomous workflows trigger remediation actions like process restarts or load balancing before users report issues, reducing support tickets by 40%+.
Distributed Endpoint Troubleshooting
Financial services firms with geographically dispersed workforces use ControlUp to gain visibility into endpoint performance across physical and cloud environments. IT teams quickly identify root causes of slowdowns and execute remote management tasks without requiring user intervention or on-site technician visits.
Frontline Worker Mobile Device Management
Retail and logistics companies deploy ControlUp for Frontline Workers to monitor real-time mobile device analytics and performance for field staff. The platform enables proactive issue detection and ensures workers can complete digital tasks independently without IT escalations.
AI-Powered Autonomous IT Operations
Large enterprises implement ControlUp's agentic AI workflows to autonomously trigger actions across IT systems in response to detected issues. This enables IT teams to shift from reactive troubleshooting to strategic initiatives while maintaining optimal user experience across thousands of endpoints.
Alternatives
SolarWinds Service Desk
Broader IT service management platform with ticketing focus rather than specialized endpoint DEX monitoring and autonomous remediation.
Zenoss Cloud
General-purpose cloud monitoring platform lacking VDI specialization and autonomous endpoint management capabilities.
eG Enterprise
Application performance monitoring platform with stronger app analytics but less emphasis on autonomous workflow remediation and VDI optimization.
FAQ
What does ControlUp do? +
ControlUp ONE is an Autonomous Endpoint Management platform that provides real-time monitoring, proactive troubleshooting, and AI-powered remediation for virtual desktops, physical endpoints, and cloud environments. It unifies DEX telemetry, remote management tools, and no-code workflow automation into a single platform to help IT teams quickly identify and fix performance issues before users are impacted.
How much does ControlUp cost? +
ControlUp uses a subscription-based pricing model where costs are determined by the number of monitored devices or users. Multiple tiers provide varying levels of monitoring, support, and feature access. Contact ControlUp for specific pricing based on your deployment size.
What are alternatives to ControlUp? +
Top alternatives include Nexthink (broader DEX platform), eG Innovations (application performance monitoring), and SolarWinds (infrastructure monitoring suite). Zenoss, Sumo Logic, and Datadog are also positioned as competitors in the monitoring space but with different specializations.
Who uses ControlUp? +
ControlUp serves enterprise IT operations teams managing large-scale hybrid and VDI environments. Notable customers include four of the top five U.S. health insurance companies, five of top eight U.S. healthcare companies, four of top six global telecom carriers, and over 50 Fortune 100 companies across healthcare, financial services, telecommunications, and logistics sectors.
How does ControlUp compare to Nexthink? +
Both are DEX-focused platforms, but ControlUp specializes more deeply in VDI endpoint monitoring and autonomous remediation through agentic AI workflows. Nexthink offers broader endpoint analytics but less emphasis on scripted automation and autonomous management capabilities. ControlUp's strength is in reducing IT response time through autonomous action triggers.
What makes ControlUp different from SolarWinds? +
ControlUp is purpose-built for endpoint and VDI management with autonomous remediation, while SolarWinds is a comprehensive infrastructure monitoring suite covering broader IT operations. ControlUp's AI-powered autonomous workflows and VDI specialization provide faster issue resolution for endpoint-focused IT teams.
Does ControlUp integrate with other tools? +
Yes, ControlUp integrates with Citrix Cloud, VMware, Microsoft technologies, IGEL endpoints, and Android mobile devices. The platform can autonomously trigger workflows across various IT systems and supports custom integrations through its API framework.
Tags
endpoint management
VDI monitoring
digital employee experience
autonomous remediation
DEX platform
IT operations
performance monitoring