IBS Software
IBS Software helps airlines optimize operations across passenger, cargo, crew, and loyalty management.
IBS Software provides modular, cloud-native mission-critical solutions for airlines covering passenger services, air cargo management, loyalty programs, and flight/crew operations. The platform consolidates fragmented airline operations—historically managed through manual processes across multiple systems—into a single integrated platform with AI/ML capabilities. Named customers include Korean Air, Thai Airways, Delta Cargo, and Lufthansa Cargo, with recent deployments demonstrating strong demand for integrated airline management solutions.
Problem solved
Airlines face fragmented operations across multiple systems and manual processes, leading to inefficient crew rosters, delayed disruption management, suboptimal cargo revenue, and poor passenger experience—IBS consolidates these into a single platform.
Target customer
Major airlines (carriers with 50+ aircraft), global airport operators, and large cruise lines seeking integrated digital transformation of mission-critical operations.
Founders
V
V K Mathews (Valayil Korath Mathews)
Founder and Executive Chairman
Founded IBS in 1997 with 17+ years of aviation industry experience at Emirates; holds Masters in Aeronautical Engineering from IIT Kanpur and executive education from Harvard Business School.
S
Somit Goyal
CEO
Current CEO of IBS Software Services.
Funding history
Private Equity
$170M
December 2015
Led by Blackstone
· Unknown
Growth Equity / Secondary
$450M
May 15, 2023
Led by Apax Partners
· Altamir, Altaroc Partners
Total raised:
$450M
Industries
Pricing
Custom enterprise licensing with modular subscription (SaaS) pricing starting at $100K+ annually, depending on airline size and modules selected. Contact for specific quotes.
Notable customers
Korean Air, Thai Airways International, Delta Cargo, Lufthansa Cargo, All Nippon Airways (ANA), China Eastern Airlines, French bee, Air Caraïbes
Integrations
Salesforce (CRM), HubSpot (Marketing), Marketo (Marketing automation), LinkedIn (Advertising), Google Analytics, Demandbase (Analytics)
Tech stack
GSAP (JavaScript frameworks)
LazySizes (JavaScript libraries)
jQuery Migrate (JavaScript libraries)
jQuery (JavaScript libraries)
Helix Ultimate (Web frameworks)
Open Graph
Joomla (CMS)
Demandbase (Analytics)
Linkedin Insight Tag (Analytics)
Google Analytics (Analytics)
HSTS (Security)
Typekit (Font scripts)
Nginx (Reverse proxies)
PHP (Programming languages)
Microsoft 365 (Email)
Marketo (Marketing automation)
HubSpot (Marketing automation)
Linkedin Ads (Advertising)
Google Tag Manager (Tag managers)
Salesforce (CRM)
SiteGround (Hosting)
OneTrust (Cookie compliance)
Website
Competitors
SITA
Broader aviation IT services provider; less focused on integrated modular platform approach and AI/ML-driven optimization.
Sabre
Primary focus on reservation systems and travel distribution; less specialized in flight operations, crew management, and cargo optimization.
Amadeus
Broader travel technology platform; more diversified across distribution, airport, and hospitality; less specialized in integrated airline operations.
Why this matters: IBS Software is a rare example of a deeply specialized B2B infrastructure company that has achieved massive scale ($450M funding, 4,400+ employees) in a mission-critical vertical (airline operations). The recent $450M Apax Partners investment and high-profile customer wins (Delta, Korean Air, Thai Airways) signal strong market validation for integrated airline technology platforms as legacy systems age out.
Best for: Major airlines and airport operators seeking to consolidate fragmented operations into a single, AI-driven, cloud-native platform for passenger services, cargo, crew management, and loyalty programs.
Use cases
Flight Operations Optimization
Airlines use iFlight to consolidate real-time insights into flight operations, crew planning, roster optimization, and disruption management. AI/ML capabilities continuously improve on-time performance and reduce operational costs by automating manual processes across scheduling, maintenance, and dispatch teams.
Air Cargo Revenue Management
Cargo operators implement iCargo for intelligent revenue management and dynamic pricing with demand/capacity forecasting. Delta Cargo migrated from a 30-year legacy system to iCargo to automate operational processes and improve cost efficiency across the cargo business unit.
Omnichannel Passenger Retailing
Airlines deploy iFly RES for NDC and One Order certified reservation and passenger processing. All Nippon Airways selected iFly RES after successful IBS cargo implementation, enabling modern retailing with native departure control and offer/order management.
Loyalty Program Modernization
Airlines use iLoyal to replace legacy loyalty systems with a cloud-native, highly configurable SaaS platform. Thai Airways transformed its Royal Orchid Plus program through iLoyal, avoiding expensive customizations and enabling faster feature deployment.
Alternatives
SITA
Choose SITA for broader aviation IT services and legacy system integration support; IBS is better for integrated modular platform with AI/ML optimization.
Sabre
Choose Sabre if primary focus is reservation systems and travel distribution; IBS is better for flight operations, crew management, and cargo optimization.
Amadeus
Choose Amadeus for diversified travel technology across distribution and hospitality; IBS is more specialized for integrated airline operations management.
FAQ
What does IBS Software do? +
IBS Software provides cloud-native, modular mission-critical solutions for airlines covering passenger services (iFly RES), air cargo management (iCargo), loyalty programs (iLoyal), and flight/crew operations (iFlight). The platform consolidates fragmented airline operations—historically managed through manual processes across multiple systems—into a single integrated platform with AI/ML capabilities for optimization.
How much does IBS Software cost? +
IBS Software uses custom enterprise licensing with modular subscription (SaaS) pricing starting at $100K+ annually, depending on airline size and modules selected. Pricing varies based on the specific modules deployed and operational scale. Contact sales for detailed quotes.
What are alternatives to IBS Software? +
Alternatives include SITA (broader aviation IT services), Sabre (reservation and distribution focus), and Amadeus (diversified travel technology). IBS Software differentiates through its integrated modular platform approach, AI/ML-driven optimization, and specialized focus on flight operations, crew management, and cargo revenue management.
Who uses IBS Software? +
Major airlines including Korean Air, Thai Airways, Delta Cargo, Lufthansa Cargo, All Nippon Airways (ANA), China Eastern Airlines, French bee, and Air Caraïbes. Target customers are large global carriers and airport operators seeking integrated digital transformation of mission-critical operations.
How does IBS Software compare to SITA? +
IBS Software focuses on integrated modular platform architecture with native AI/ML optimization, while SITA is broader aviation IT services provider. IBS is better for airlines seeking consolidated operations; SITA better for complex legacy integration. IBS offers faster modern cloud deployment; SITA offers broader ecosystem services.
Tags
airline operations
flight management
crew scheduling
air cargo
loyalty programs
SaaS
cloud-native
AI/ML optimization
digital transformation
enterprise software