Startups > Dialpad

Dialpad

Dialpad helps enterprises unify communications and extract intelligence from conversations.

Series F $476M total Founded 2011 San Francisco, California

Dialpad is an AI-powered cloud communications platform combining unified business phone systems, video meetings, contact center capabilities, and sales tools with real-time transcription and sentiment analysis. Founded by Google Voice veterans, it serves over 7,000 customers including Netflix, T-Mobile, and Uber with $200M+ ARR. The platform uses proprietary Voice Intelligence (VI) technology to transform raw conversations into actionable insights through speech recognition, NLP, and machine learning.

Problem solved

Businesses lack integrated cloud communication platforms that consolidate phone systems, meetings, messaging, and contact center operations while providing AI-driven insights to improve customer interactions and sales performance.

Target customer

Mid-market to enterprise organizations (1,000+ employees) needing integrated cloud communications, contact centers, and sales teams with AI-powered conversation intelligence.

Website LinkedIn Crunchbase

Founders

Craig Walker

Founder & CEO

Founder of GrandCentral Communications (acquired by Google to become Google Voice); former CEO of Dialpad Communications (acquired by Yahoo); Senior Director of VoIP at Yahoo. Education: BA in Social Studies from UC Berkeley (1988), MBA in Finance from Georgetown (1991), JD in Law from UC Berkeley (1995).

John Rector

Co-Founder & VP Engineering

VP of Engineering at Dialpad, responsible for core platform development.

Brian Peterson

Co-Founder

Co-founder of Dialpad.

Funding history

Seed $3M Unknown Led by Google Ventures · Unknown

Series A $15M Fall 2013 Led by Andreessen Horowitz · Google Ventures

Series B $35M May 2015 Led by Amasia · Unknown

Series D $50M July 2018 Led by ICONIQ Capital · Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32, Work-Bench

Series E $10M December 2020 Led by SoftBank · Existing investors

Series F $170M December 2021 Led by ICONIQ Capital · Amasia, GV, OMERS Growth Equity, Work-Bench, Section 32, T-Mobile Ventures

Series F $50M December 2022 Led by Unknown · Unknown

Total raised: $476M

Industries

Artificial Intelligence Call Center Meeting Software SaaS Telecommunications

Pricing

Freemium to enterprise model. Standard plan $15/user/mo ($27 monthly billing), Pro plan $25/user/mo ($35 monthly billing), Enterprise custom pricing. Contact center $80/user/mo, Sales $60/user/mo. Additional charges: local numbers $5, international/toll-free $15+. AI Contact Center: $0.01/min inbound, $0.02/min outbound calls.

Notable customers

Netflix, T-Mobile, Uber, Motorola Solutions, WeWork, Randstad, RE/MAX, Nasdaq, Express Scripts, Johns Hopkins, Tractor Supply, Austin FC

Integrations

Salesforce, Google Workspace, Microsoft Teams, Slack

Website

dialpad.com/

Competitors

RingCentral

Larger revenue base (~$2B annually) with broader enterprise presence, but less focused on AI-powered conversation intelligence.

Freshworks

Customer engagement platform with CRM focus; Dialpad emphasizes unified communications and AI conversation analytics.

Zendesk

Customer service platform focused on ticketing and support; Dialpad covers broader communications spectrum including phone systems and sales.

Genesys

Legacy contact center platform; Dialpad offers cloud-native architecture with modern AI capabilities.

Zoom

Meeting-first platform expanding into communications; Dialpad started with unified comms and added meetings.

Why this matters: Dialpad represents a successful pivot from consumer VoIP (Google Voice legacy) to enterprise AI-powered communications, achieving $200M+ ARR and $2.2B valuation. Its Voice Intelligence technology differentiates it in a crowded UCaaS market by transforming raw call data into actionable business insights—a capability increasingly central to sales and customer success operations.

Best for: Large enterprises and mid-market organizations needing to replace fragmented phone systems, contact centers, and sales tools with a unified cloud platform that leverages AI for real-time call insights and performance improvement.

Use cases

Contact Center Consolidation

Large enterprises like Austin FC consolidated multiple telephony vendors into Dialpad, reducing telecom costs by 40-45% (hundreds of thousands annually) while gaining real-time call analytics and sentiment scoring for quality monitoring.

Sales Team Enablement

Sales organizations use Dialpad's Voice Intelligence to automatically transcribe calls, analyze customer sentiment in real-time, and surface coaching moments, enabling sales managers to improve win rates without manual call reviews.

Global Communications Standardization

Multinational enterprises like T-Mobile and Motorola Solutions standardize on Dialpad to unify phone systems, meetings, and messaging across regions, simplifying administration and ensuring consistent communication standards globally.

Alternatives

RingCentral Choose RingCentral for larger enterprise deployments with established vendor relationships; choose Dialpad for AI conversation intelligence and modern cloud-native architecture.

Zoom Phone Choose Zoom Phone if you're already embedded in Zoom ecosystem; choose Dialpad for more comprehensive contact center and sales-focused AI features.

8x8 Choose 8x8 for simpler unified communications needs; choose Dialpad if AI-powered conversation analytics and advanced contact center features are priorities.

Vonage Choose Vonage for carrier-grade reliability and APIs; choose Dialpad for superior AI conversation intelligence and user experience.

FAQ

What does Dialpad do? +

Dialpad is an AI-powered cloud communications platform that consolidates business phone systems, video meetings, contact center operations, and sales tools into a single unified platform. Its proprietary Voice Intelligence technology automatically transcribes calls, analyzes sentiment, and surfaces actionable insights to help teams improve customer interactions and sales performance.

How much does Dialpad cost? +

Dialpad offers tiered pricing: Standard ($15/user/mo), Pro ($25/user/mo), and Enterprise (custom). Contact center and sales plans start at $80/user/mo and $60/user/mo respectively. Additional per-minute charges apply for AI Contact Center usage ($0.01/min inbound, $0.02/min outbound). Add-on numbers cost $5 (local) or $15+ (international/toll-free).

What are alternatives to Dialpad? +

Top alternatives include RingCentral (larger enterprise base, more traditional), Zoom Phone (if already in Zoom ecosystem), 8x8 (simpler unified communications), Genesys (legacy contact center), and Freshworks (customer service focus). Each has different strengths depending on whether you prioritize contact center, sales enablement, or general unified communications.

Who uses Dialpad? +

Dialpad serves over 7,000 customers including enterprise brands like Netflix, T-Mobile, Uber, Motorola Solutions, Nasdaq, and Johns Hopkins. It's best suited for mid-market to enterprise organizations (1,000+ employees) that need integrated cloud communications with AI-powered insights across sales, contact center, and general business communications.

How does Dialpad compare to RingCentral? +

RingCentral is larger (~$2B revenue) with more established enterprise presence, while Dialpad emphasizes AI conversation intelligence and modern cloud architecture. Dialpad's Voice Intelligence for real-time sentiment analysis and call coaching is more advanced. RingCentral has broader market penetration. Choose Dialpad for AI-first approach; choose RingCentral for traditional enterprise relationships and scale.