Startups Directory

Observe.AI is an AI-powered conversation intelligence platform for contact centers that analyzes customer interactions in real-time and post-interaction to improve agent performance, operational efficiency, and customer experience. The platform combines real-time agent assistance, automated quality assurance, AI-powered agents, and summarization capabilities to help enterprises transform conversations into business outcomes. Trusted by 350+ global enterprises including SoFi, DoorDash, Uber, and Prudential, Observe.AI enables contact centers to handle high-volume calls, reduce after-call work, and maintain compliance while delivering measurable ROI.