Kore.ai
Kore.ai helps enterprises automate customer and employee support with AI agents.
Kore.ai is an enterprise conversational and agentic AI platform that enables organizations to build, deploy, and operate AI agents for customer service, employee support, and business process automation. The platform combines conversational AI, generative LLMs, RAG, and workflow orchestration to create intelligent virtual assistants that integrate with existing enterprise systems like Salesforce, NICE, and Genesys. Trusted by Global 2000 companies including PNC, AT&T, Cigna, and Coca-Cola, Kore.ai delivers significant ROI through automation—with customers reporting 30-80% reductions in agent workload and inquiry resolution times.
Problem solved
Organizations struggle to deploy conversational AI and autonomous agents without extensive custom development, resulting in slow time-to-value, high operational costs, and inability to scale support across multiple channels and geographies.
Target customer
Enterprise organizations (Global 2000 companies) across financial services, healthcare, retail, and technology sectors looking to automate customer service, HR support, and IT service desk operations at scale.
Founders
R
Raj Koneru
Founder & CEO
Serial entrepreneur with 30+ years of experience; founded Kony (acquired by Temenos), iTouchPoint, and Intelligroup; holds Master's degree from Birla Institute of Technology and Science.
Funding history
Seed
Unknown
January 24, 2019
Led by Unknown
· Unknown
Series D
$150M
January 2024
Led by FTV Capital
· NVIDIA, Vistara Growth, Sweetwater PE, NextEquity, Beedie Capital
Strategic Growth Investment
Unknown
January 27, 2026
Led by AllianceBernstein Private Credit Investors
· Vistara Growth, Beedie Capital, Sweetwater Private Equity
Total raised:
$296M
Industries
Pricing
Tiered model: Essential ($50/mo), Advanced ($150/mo), Enterprise (custom). Automation AI and Search AI billed per 15-minute activity; Contact Center AI and Agent AI billed per agent seats. Typical enterprise deals start at $300,000+/year. Pricing not fully transparent; detailed pricing requires sales engagement.
Notable customers
PNC, AT&T, Cigna, Coca-Cola, Airbus, Roche, AUTODOC, AMD, Deutsche Bank, and over 480 Global 2000 companies
Integrations
Salesforce Service Cloud, NICE, Genesys, SAP SuccessFactors, ServiceNow, Zendesk, Intercom, AWS, Microsoft Azure, Google Cloud
Tech stack
lit-element (JavaScript libraries)
lit-html (JavaScript libraries)
jQuery UI (JavaScript libraries)
jQuery (JavaScript libraries)
core-js (JavaScript libraries)
Vimeo (Video players)
LottieFiles
RSS
Open Graph
WordPress (Blogs)
Zoominfo (Analytics)
HubSpot Analytics (Analytics)
Matomo Analytics (Analytics)
Google Analytics (Analytics)
PHP (Programming languages)
Google Workspace (Email)
Unpkg (CDN)
6sense (Marketing automation)
HubSpot (Marketing automation)
MySQL (Databases)
Google Tag Manager (Tag managers)
wpBakery (Page builders)
Yoast SEO (SEO)
Amazon Web Services (PaaS)
HubSpot Cookie Policy Banner (Cookie compliance)
DigiCert (SSL/TLS certificate authorities)
Google Optimize (A/B Testing)
Amazon SES (Email)
Website
Competitors
Salesforce Service Cloud Einstein
Broader CRM platform with AI capabilities; Kore.ai is more specialized in conversational AI agents and orchestration.
NVIDIA NIM/Agent Framework
Lower-level AI infrastructure; Kore.ai provides higher-level enterprise AI agent platform with pre-built templates and integrations.
IBM Watson Assistant
Established enterprise solution but less focused on agentic features and multi-agent orchestration that Kore.ai emphasizes.
Microsoft Copilot/Azure AI
Broader ecosystem play; Kore.ai more narrowly focused on conversational agents with stronger out-of-box enterprise templates.
Intercom/Zendesk
Customer communication platforms; Kore.ai more specialized in AI-powered automation across HR, IT, and service operations.
Why this matters: Kore.ai is at the forefront of enterprise agentic AI, with $296M in funding and ARR exceeding $100M, demonstrating strong product-market fit among Global 2000 companies. The company's focus on multi-agent orchestration, enterprise compliance, and industry-specific templates positions it well as organizations move beyond chatbots to autonomous AI agents for complex business processes.
Best for: Large enterprises and Global 2000 companies needing to automate customer service, HR support, and IT operations at scale with enterprise-grade security, compliance, and integration requirements.
Use cases
Customer Service Automation
AUTODOC deployed multilingual AI agents across 27 countries, reducing agent workload by 30% while improving customer satisfaction. A North American health insurance provider built a 24/7 visual IVR assistant handling 1,000+ daily queries with 90% containment rates.
HR Service Desk Automation
AMD implemented AI-powered HR agents, achieving 80% reduction in inquiry resolution time and 70% employee satisfaction within 90 days. Deutsche Bank transformed their Tech@Lilly service desk to handle 70% of requests through AI automation across multiple jurisdictions.
Multi-Channel Intelligent Support
Enterprises deploy AI agents across phone, chat, email, and visual IVR channels integrated with existing contact center infrastructure, enabling seamless escalation to human agents and consistent customer experiences globally.
Alternatives
Salesforce Service Cloud Einstein
Choose if you need a comprehensive CRM with integrated AI; Kore.ai if you need specialized conversational AI agent platform independent of CRM.
IBM Watson Assistant
Choose for deep Watson AI ecosystem integration; Kore.ai for more modern agentic features and faster deployment of multi-agent orchestration.
Microsoft Copilot Studio
Choose if your enterprise is Microsoft-first; Kore.ai for vendor-agnostic, specialized conversational AI platform with stronger industry templates.
FAQ
What does Kore.ai do? +
Kore.ai is an enterprise AI agent platform that helps organizations build, deploy, and operate conversational AI assistants for customer service, HR support, and IT automation. The platform combines generative AI, RAG, and workflow orchestration to enable autonomous agents that integrate with existing enterprise systems, reducing manual support work by 30-80%.
How much does Kore.ai cost? +
Pricing starts at $50/month for the Essential plan and scales to $150/month for Advanced. Enterprise deals are custom and typically start at $300,000+/year. Billing is usage-based (per 15-minute activity) or per agent seats depending on product tier. Full pricing details require contact with sales.
What are alternatives to Kore.ai? +
Top alternatives include Salesforce Service Cloud Einstein (broader CRM with AI), IBM Watson Assistant (established enterprise AI), Microsoft Copilot Studio (Microsoft ecosystem), and Intercom (customer communication focus). Each differs in scope—Kore.ai is most specialized for conversational agents and multi-agent orchestration.
Who uses Kore.ai? +
Kore.ai serves Global 2000 enterprises across financial services, healthcare, retail, and technology. Named customers include PNC, AT&T, Cigna, Coca-Cola, Airbus, Roche, AMD, Deutsche Bank, and AUTODOC. The platform is trusted by over 500 partners and 480 Global 2000 companies.
How does Kore.ai compare to Salesforce Service Cloud Einstein? +
Kore.ai is a specialized conversational AI and agent orchestration platform, while Salesforce Service Cloud Einstein is a broader CRM with integrated AI capabilities. Choose Kore.ai if you need dedicated AI agent functionality across multiple channels and enterprise systems; choose Salesforce if you need comprehensive CRM features with AI enhancement.
Tags
conversational AI
AI agents
enterprise automation
agentic AI
customer service
HR automation
workflow orchestration
no-code AI
generative AI
LLM
RAG