DevRev
DevRev helps SaaS teams consolidate CRM and customer intelligence with AI.
DevRev is an AI-native enterprise software platform that unifies customer data and automates work through OneCRM (a purpose-built CRM for SaaS teams) and Computer (an AI agent that powers enterprise workflows). The platform connects developers, support, product, and sales teams on a single system by using proprietary knowledge graphs and real-time data synchronization. DevRev targets SaaS companies looking to increase product velocity, reduce customer churn, and consolidate fragmented business tools.
Problem solved
SaaS teams operate across 9+ disconnected tools (CRM, support, product management, analytics), creating data silos, slow resolution times, and inability to align developers with customer feedback.
Target customer
SaaS companies with 50+ employees; unicorns and mid-market SaaS platforms managing complex product, support, and customer data workflows.
Founders
D
Dheeraj Pandey
CEO & Co-Founder
Founded Nutanix (largest tech IPO of 2016); previously senior manager at Oracle; BS Computer Science from IIT Kanpur, MS Computer Science from UT Austin; serves on Adobe's board.
M
Manoj Agarwal
Co-Founder
Former Senior Vice President of Engineering at Nutanix; brings extensive infrastructure and scaling expertise.
Funding history
Seed
$85M+
July 2021
Led by Khosla Ventures
· Mayfield
Series A
$101M
July 2024
Led by Khosla Ventures
· Mayfield Fund, Param Hansa Values, U First Capital, family offices, angel investors
Total raised:
$186M
Industries
Pricing
Tiered per-user pricing for OneCRM: Build product starts at $9.99/user/month (Starter) to $24.99/user/month (Pro); Support product $19.99-$59.99/user/month plus negotiated Enterprise. Computer uses consumption-based credits model in open beta. Consumption features like Turing Answers charged at $50 per 100 deflections.
Notable customers
1000+ customers including Uniphore, 100ms, Orum, Velocity Global, top 5 global consumer bank, largest AI chip designers
Integrations
HubSpot, Zoho, Google Workspace, Segment, AWS, Vercel, DocuSign
Tech stack
React (JavaScript frameworks)
Next.js (Web servers)
Webpack
PWA
Open Graph
DocuSign
Sanity (CMS)
Vercel Analytics (Analytics)
Google Analytics (Analytics)
HSTS (Security)
Node.js (Programming languages)
Apple iCloud Mail (Webmail)
Google Workspace (Email)
HubSpot (Marketing automation)
Google Tag Manager (Tag managers)
Zoho (CRM)
Vercel (PaaS)
Amazon Web Services (PaaS)
Amazon SES (Email)
Priority Hints (Performance)
Segment (Customer data platform)
Website
Competitors
Intercom
Focused on customer messaging and support; DevRev offers unified CRM with deeper product-support-developer integration.
HubSpot
Horizontal CRM for general business; DevRev purpose-built for SaaS vertical with developer-first workflows and knowledge graph architecture.
Productboard
Product management tool only; DevRev converges product, support, and CRM into single platform with AI agents.
Amplitude
Analytics-focused; DevRev emphasizes work consolidation and customer collaboration across teams.
Why this matters: DevRev raised the largest seed round in Silicon Valley history ($85M+) and followed with a $101M Series A led by Khosla Ventures, signaling strong investor confidence in consolidating SaaS business tools around AI-driven knowledge graphs. The company is differentiating not just through AI but through a fundamental architectural shift—treating all enterprise work management as a unified graph problem rather than disconnected tools.
Best for: SaaS companies with 50+ employees needing to reduce time-to-resolution, align product teams with customer feedback, and consolidate fragmented business applications into a single AI-powered platform.
Use cases
Accelerated Ticket Resolution
Support teams using DevRev's AI agents achieved 86% resolution rates and 30-40% faster ticket closure. By mapping customer context, product specs, and internal knowledge into a unified graph, teams resolve issues without manual context-switching across tools.
Product-Support Alignment
Product teams sync customer issues and feature requests directly into development workflows without losing context. Companies like 100ms reduced handoff friction by having developers and support staff operate on the same platform with shared customer data.
Customer Retention Through Velocity
Consolidating 6 teams (support, product, sales, developers, success, growth) onto DevRev's platform enables 35% faster product delivery cycles and 25% higher customer retention by responding to customer needs faster.
Alternatives
Intercom
Better for companies focused primarily on customer messaging and support; lacks deep product management and developer workflow integration.
HubSpot CRM
Better for companies wanting a horizontal, well-established CRM; DevRev is purpose-built for SaaS with developer-centric features.
Salesforce
Dominant for enterprise sales; DevRev focuses on product-support-developer convergence and AI-native workflows rather than traditional sales force automation.
FAQ
What does DevRev do? +
DevRev is an AI-native platform with two main products: OneCRM (a unified CRM for SaaS teams managing support, product, and growth) and Computer (an AI agent that automates enterprise work by unifying structured and unstructured data). It uses proprietary knowledge graphs to map relationships between teams, customers, and products, enabling faster collaboration and decision-making.
How much does DevRev cost? +
OneCRM pricing is tiered by product and user: Build starts at $9.99/user/month, Support ranges $19.99-$59.99/user/month, with Enterprise pricing available by negotiation. Computer uses a consumption-based credits model with a free tier in open beta.
What are alternatives to DevRev? +
Intercom (customer messaging platform), HubSpot CRM (horizontal CRM platform), Salesforce (enterprise CRM), and Productboard (product management tool). Each excels in specific areas but doesn't converge the same six teams into a single AI-powered system.
Who uses DevRev? +
DevRev is trusted by 1000+ SaaS customers including unicorns like Uniphore, companies like 100ms, Orum, and Velocity Global, plus major enterprises like a top-5 global consumer bank and leading AI chip designers. Target customers are SaaS companies with 50+ employees managing complex product-support-customer workflows.
How does DevRev compare to HubSpot? +
HubSpot is a horizontal CRM for general business; DevRev is purpose-built for SaaS vertical with deep developer workflows, AI-native agents, and a knowledge graph architecture. DevRev converges product, support, and development teams, while HubSpot focuses more on sales, marketing, and general CRM. DevRev achieves 30-40% faster resolution and 35% faster product delivery where HubSpot is broader but less specialized.
Tags
CRM
SaaS
AI agents
knowledge graph
developer tools
customer support
product management
workflow automation
enterprise software
PLG