Startups > Amelia

Amelia

Amelia helps enterprises automate customer and employee support with conversational AI.

Venture Round $189M total Founded 1998 New York, New York 508 employees

Amelia is an enterprise conversational AI platform that combines deterministic workflows with generative AI to automate customer and employee interactions. The platform handles complex, multi-turn conversations across customer service, IT support, HR, and other business functions while reducing escalations to human agents. Unlike rigid rule-based chatbots, Amelia can orchestrate multiple AI agents and adapt to user requests that deviate from training data, delivering human-like interactions at scale. The company was acquired by SoundHound AI in August 2024 for $80 million.

Problem solved

Enterprises struggle to handle high conversation volumes with limited human agents while rigid chatbots fail to resolve complex, nuanced customer requests.

Target customer

Fortune 500 and large mid-market enterprises across financial services, telecommunications, healthcare, hospitality, and retail seeking to reduce contact center costs and improve customer experience.

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Founders

Chetan Dube

Founder & CEO

Indian-American mathematician and AI pioneer; Ph.D. in theoretical computer science from NYU Courant Institute; founded IPsoft in 1998; named one of Forbes' 'Nine Greatest AI Minds to Watch' in 2017.

Funding history

Growth/Series Unknown $175M March 2023 Led by BuildGroup · Monroe Capital

Total raised: $189M

Industries

Consulting Banking Health Care Human Resources

Pricing

Not publicly available. Enterprise custom SaaS model with pricing determined by deployment scope, use cases, and customer requirements.

Notable customers

BNP Paribas, Teva, Fujitsu, Resorts World Las Vegas, Aeromexico, Visionworks, ASICS, Sterling National Bank, Telefonica, Nordic Bank, and approximately 500 corporate clients globally

Integrations

Multi-AI orchestration capability (can integrate with and coordinate non-Amelia AI agents and third-party chatbots)

Tech stack

UIKit (UI frameworks) Vimeo (Video players) Highcharts (JavaScript graphics) PWA Open Graph HTTP/3 WordPress (Blogs) Cloudflare Bot Management (Security) Google Analytics (Analytics) Linkedin Insight Tag (Analytics) Cloudflare Browser Insights (RUM) PHP (Programming languages) Cloudflare (CDN) MySQL (Databases) Google Tag Manager (Tag managers) WP Engine (PaaS) OneTrust (Cookie compliance) Typeform (Surveys) Google Optimize (A/B Testing)

Website

amelia.ai/

Competitors

Kore.ai

Kore.ai focuses more on enterprise conversational AI but lacks Amelia's hybrid deterministic-generative approach.

Yellow.ai

Yellow.ai is a broader automation platform; Amelia specializes deeper in conversational AI with better handling of complex, multi-turn interactions.

LivePerson

LivePerson emphasizes conversational commerce; Amelia is stronger in IT operations and employee services automation.

Harness

Harness focuses on continuous delivery; Amelia is purpose-built for conversational AI interactions.

Why this matters: Amelia represents a mature, acquisition-proven AI company that has processed billions of conversations and proven ROI across Fortune 500 enterprises. Its acquisition by SoundHound AI for $80 million validates the market demand for hybrid conversational AI that combines rule-based and generative approaches, positioning it as a market leader transitioning into the SoundHound ecosystem.

Best for: Large enterprises that need to handle millions of conversations monthly across customer service, employee support, and IT operations while reducing human agent dependency and maintaining flexible, contextual interactions.

Use cases

Contact Center Automation at Scale

A major telecommunications provider uses Amelia to handle over 4 million conversations monthly, reducing escalations to human agents and shortening customer queues. The platform resolves issues end-to-end through its hybrid deterministic-generative approach, handling both predictable requests and novel customer scenarios.

Banking Customer Service

Sterling National Bank deployed Amelia's virtual assistant 'Skye' to handle customer requests, which processed over 2 million customer interactions since June 2020. The platform manages account inquiries, transactions, and support issues without requiring human intervention.

Employee Service Automation

Enterprises use Amelia to automate HR and IT helpdesk functions, reducing employee wait times and support costs. The platform handles benefits inquiries, password resets, policy questions, and other employee-facing support with conversational fluency.

Alternatives

Kore.ai Choose Kore.ai if you need a broader platform with stronger workflow orchestration; choose Amelia for superior conversational quality and hybrid AI approach.

Yellow.ai Yellow.ai offers more out-of-the-box templates and industry-specific solutions; Amelia excels at handling complex, unpredictable customer conversations.

LivePerson LivePerson is stronger for conversational commerce and omnichannel messaging; Amelia is better for enterprise customer service and IT support automation.

FAQ

What does Amelia do? +

Amelia is an enterprise conversational AI platform that automates customer and employee interactions through a hybrid approach combining deterministic workflows with generative AI. It handles complex, multi-turn conversations across customer service, IT support, HR, and other business functions. The platform can orchestrate multiple AI agents and reduce escalations to human support teams.

How much does Amelia cost? +

Amelia's pricing is not publicly disclosed. The company operates on an enterprise custom SaaS model where pricing is determined based on deployment scope, use cases, and customer requirements. Interested buyers must contact the sales team for a custom quote.

What are alternatives to Amelia? +

Key alternatives include Kore.ai (broader enterprise conversational AI with strong workflow features), Yellow.ai (industry-specific templates and out-of-the-box solutions), LivePerson (focused on conversational commerce and omnichannel), and Harness (continuous delivery platform). Choose based on whether you prioritize conversational quality, industry solutions, or omnichannel capabilities.

Who uses Amelia? +

Amelia serves approximately 500 global enterprise clients across financial services, telecommunications, healthcare, hospitality, and retail. Notable customers include BNP Paribas, Teva, Fujitsu, Resorts World Las Vegas, Aeromexico, ASICS, and Telefonica. A major telecom provider processes over 4 million conversations monthly on the platform.

How does Amelia compare to Kore.ai? +

Both are enterprise conversational AI platforms, but Amelia differentiates through its hybrid approach combining deterministic flows with generative AI, allowing flexible handling of off-script conversations. Kore.ai offers broader workflow orchestration and more out-of-the-box integrations. Amelia excels at conversational quality and reducing escalations in high-volume contact centers.